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Systems and Applications Administrator

Boston, Massachusetts
Job Type
4 Aug 2022
The Systems and Applications Administrator will be responsible for administering all systems and applications used by the New England Aquarium. Primary functions include administration, training, and supporting staff using point of sale applications (ATMS), Smartsheet, Office 365 including SharePoint, and Teams. This position reports to the Associate Vice President, Information Technology, and collaborates with the Associate Director, IT, and the IT Department to ensure operational security, maintenance, governance, and efficient use of IT resources.

New England Aquarium has implemented comprehensive safety protocols for employees and visitors to minimize the risk of COVID-19 exposure. As a member of our team, you will be provided with the training and resources needed to ensure a safe and rewarding experience. In addition, the Aquarium requires all staff to be vaccinated and boosted (when eligible) against COVID-19 unless a reasonable medical or religious accommodation is requested and approved.


This is a full-time regular position offering a comprehensive benefits package. The schedule will be Monday-Friday 9:00 am - 5:00 pm with the option for a hybrid schedule, working two days on-site and three days remotely. Remote days are only available for residents of MA, RI, NH, ME, and VT.


  1. Serve as the primary system administrator and product owner of our point of sale application called ATMS.
  2. Ensure the operational health of the Microsoft Office 365 online environment including security, availability, performance, interoperability, governance, and disaster recovery.
  3. Administer, support, and configure Active Directory, Azure AD, and Microsoft Office 365 for staff.
  4. Maintain new and existing Office 365 resources including user accounts, Teams sites, SharePoint sites and subsites, lists, libraries, and content (including pages, workflows, and items).
  5. Administer and support an enterprise-level Microsoft online infrastructure including spam filters, policies.
  6. Troubleshoot application and security issues when alerted by monitoring software.
  7. Train and educate end-users on Office 365 capabilities and collaboration tools (OneDrive, OneNote, SharePoint, Teams, Outlook, etc.)
  8. Support staff using data analytics tools such as PowerBI.
  9. Encourage further adoption of Smartsheets by creating, training, and supporting staff use.
  10. As needed, work with the IT Department and external vendors in supporting and securing IT infrastructure, including on-premise and cloud applications.
  11. Assist in supporting the Help Desk team as Tier 2 support.
  12. Manage IT projects and be part of project teams furthering IT initiatives.
  13. Conduct routine monitoring and analysis to include audit log reports evaluation, system, and storage utilization reports, license usage, growth reports, and manage site collection quota settings.
  14. Create documentation including training materials for stakeholders as well as internal IT procedures.

Minimum Training and Experience
  • Requires BA/BS degree or equivalent experience in Computer Science, Information Technology, or a related field.
  • Five years of experience working in information technology with two years of systems administrations experience.
  • Experience with Point of Sale applications and CRM platform(s).
  • Experience administering Office 365, Active Directory, and SharePoint environments.
Knowledge, Skills & Abilities
  • Help desk experience and ability to provide technical and end-user support.
  • Experience training staff to use IT resources and creating relevant documentation/materials.
  • Project management experience.
  • Smartsheet experience a plus.
  • General knowledge of servers, SQL, networking, systems, and applications used by non-profit organizations.
  • Hands-on experience in process automation, business process analysis, best practice approach, technology efficiency, and effectiveness.
  • Strong customer service and problem-solving skills.
  • Occasional evening or weekend work, as well as on-call availability to address major incident support activities.
For more information and to apply online please visit:

New England Aquarium is committed to diversity, equity, and inclusion in the workplace and is an Equal Opportunity Employer as defined by the EEOC.

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  • Job Reference: 677705879-2
  • Date Posted: 4 August 2022
  • Recruiter: New England Aquarium
  • Location: Boston, Massachusetts
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent