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Support Analyst

United Kingdom
Job Type
8 Sep 2022
Support Analyst Windows Linux SQL/Oracle Middlware Applications Support Analyst My fantastic client is looking for a solid Support Analyst to come on board on a permanent basis. The role will be a fully remote based role and will be to provide customer support for our software applications. The candidate will provide timely and efficient application and technical support to customers. The role will require support experience aligned with ITIL and service management in the IT industry. JOB RESPONSIBILITIES: Logging incidents received directly from end users via phone and email into our Incident Management System Provide Case diagnosis to inform resolution Progression and Resolution of Incidents, with escalation to 3rd line support and external 3rd parties including Suppliers if required Proactive application checks & system monitoring Ensure customers are kept updated on progress of reported incidents Prioritisation and management of workload and tasks, working within contractual Service Level Agreements Take ownership of assigned support incidents and escalate issues where appropriate to ensure the progression and resolution Collaborate with support, development, and testing teams to deliver resolutions to support incidents Deployment of releases and Service Configuration Management. JOB QUALIFICATIONS: Strong analytical and problem-solving experience Track record of delivering in an excellent customer focused environment ServiceNow experience ITIL4 Foundation preferable Incident, Problem, Knowledge and Change disciplines Good technical knowledge of Windows and Linux operating systems Good technical knowledge of Microsoft SQL server and Oracle database technology and query tools Experience of using application server middleware (e.g., RedHat JBoss, IBM WebSphere, IIS, etc.) Exposure to development languages such as Java Exposure or knowledge of scripting languages such as VB, PowerShell, BASH Exposure to Microsoft 365 applications. This is a fully remote based role and is paying up to 30k per annum. If you are a solid Support Analyst with experience of Windows, Linux, SQL and support Middleware applications then please forward your CV asap as interviews are being arranged immediately
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  • Job Reference: 707260552-2
  • Date Posted: 8 September 2022
  • Recruiter: Sidestep Consulting
    Sidestep Consulting
  • Location: United Kingdom
  • Salary: £30,000
  • Bonus/Benefits: Plus Package
  • Sector: I.T. & Communications
  • Job Type: Permanent