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Software Anst Sr Prin

Location
Iowa City, Iowa
Job Type
Permanent
Posted
4 Aug 2022
Indotronix is seeking a Onsite Job -Engineering Tools Technical Support Analyst for a Job Opportunity in CedarRapids, IA

Clearance Required : Yes

Job Description :

Systems has a job opening for an Engineering Tools Technical Support Analyst in Cedar Rapids, Iowa

As a key member of the Engineering Tools team, the lead support analyst is responsible for the day-to-day support of numerous engineering software applications including the Atlassian Suite, Collaborator and Subversion application environments across BAE Systems.

The role is working within the Engineering Tools Organization providing technical support to engineers in their use of software development design and analysis tools. The vast majority of tools are commercial (COTS) or open source.

General support activities include developing and executing installation procedures, testing, troubleshooting, responding to service desk break/fix tickets and service requests, how-to questions and documenting changes to the production environment in accordance to internal and DFARS policies and procedures.

The candidate should be customer service oriented, attentive to detail, strong leadership skills, self-motivated and work well in teams.

Flexibility in approach to finding solutions, the ability to understand and act on the customer needs and priorities, and learn new technologies quickly are some of the qualities a successful candidate will have.

You will also need to be willing to respond to occasional off-hours outages and take part in subsequent service restoration efforts.

Responsibilities

Preferred skills include a working knowledge of Atlassian Suite, Collaborator and Subversion and duties to include the following:

Design, operation, and support of Engineering Tools in the Classified and unclassified networks.

Atlassian Suite, Subversion and Collaborator application support.

Troubleshoot performance, availability, and overall health of tool environments.

Assist in planning and upgrading of applications using Windows and Linux servers and client environments in the unclassified and multiple classified areas/locations. Create and maintain documentation for engineering application client and server installations and upgrades.

Mig existing Atlassian environments to support platform changes such as operating system, domain, or security patches.

Support users in a timely manner using ServiceNow Help Desk ticketing system.

Interested candidates should have good communication and organizational skills, and a general understanding of Atlassian Suite, Collaborator and Subversion software.

Candidate should also exhibit sound judgement, initiative and self-motivation, and be able to complete tasks with minimal supervision.

Attention to detail, solid communication and teamwork skills will be required to work effectively.

Close collaboration with peers, Engineering and Engineering Tools personnel is essential.

The ability to manage time effectively while dealing with a variety of issues in a dynamic environment will be key to the success of this individual

Required Skill Set :

Detail orientated

Ability to multi-task and reprioritize work, as required, to meet dynamic customer service environment.

Excellent Customer service skills at all levels.

Ability to work well in a team environment, in either a lead or participant role.

General understanding of Engineering disciplines and tools.

Experience with application support such as Atlassian Suite, Subversion or Collaborator.

Experience working with virtualized environments such as VMware Workstation and VCenter.

Bachelor's Degree and 8 years work experience or equivalent experience

The candidate will need to be eligible to receive a security clearance (or have an active Secret clearance) and Security+ Certification within 3 months of hire date

Focus is on someone with application support experience. Bachelor's Degree and 8 years work experience or equivalent experience.

Desired Skills Set :

Preferred

Atlassian administrator

Subversion administrator

Security+ Certification

DFARS compliance

Security Clearance

Education Qualification :

Bachelor's Degree and 8 years work experience or equivalent experience

Indotronix is an Equal Opportunity Employer
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Details

  • Job Reference: 677709027-2
  • Date Posted: 4 August 2022
  • Recruiter: Indotronix International Corporation
  • Location: Iowa City, Iowa
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent