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Service Coordinator

Location
Oklahoma City, Oklahoma
Job Type
Permanent
Posted
5 Aug 2022
Are you

- Someone that consistently delivers world-class customer service?

- Able to work in a fast-paced service environment, with strong attention to detail, while remaining customer-focused?

If so

YOU could be who we re looking for!

Air Technologies, an award winning provider of Mechanical HVAC installation and service is looking for a Service Coordinator to join our Oklahoma City, OK team!

Primary Responsibilities:

Greet all visitors courteously, determining their needs and directing them to the proper departments
Dispatch service technicians and schedule team labor for maintenances and/or repairs
Gather required service work order information to include but not limited to: Customer information such as company name, contact name, address, and phone number; Equipment/unit information; Requested repair, complaint, and/or failure. Gather details such as operating conditions at the time the complaint/failure occurred
Process work orders from beginning to final review to include payroll, verbiage, and tool/misc./parts charges
Prepare and issue invoices
Develop service proposals/quotes in support of team operations
Provide administrative support to team members as needed
Assist and support other team members when needed or in their absence
Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and co-workers
Maintain company confidentiality
Attend and participate in all meetings, training, and activities as required
Stay apprised of new techniques relevant to the work being performed; achieve and maintain technical competency

Preferred Education & Experience:

At least 1 year of experience in the HVAC industry or dispatching
At least 1 year of customer service experience
High school diploma or equivalent
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Details

  • Job Reference: 678536118-2
  • Date Posted: 5 August 2022
  • Recruiter: AIR Technologies
  • Location: Oklahoma City, Oklahoma
  • Salary: On Application
  • Job Type: Permanent