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Senior Manager, Business Systems Atlassian Suite

New York
Job Type
4 Aug 2022
Your Job

The Senior Manager, Business Systems for Atlassian Suite will have holistic ownership of Atlassian platform (Jira, Confluence and Trello), overall system health, ownership, contracts, licensing, growth, support, demand, strategy, and roadmap.

In this role, you will set the strategic direction and lead the development of technology solutions using Atlassian. You will partner with groups across Indeed to optimize how Atlassian tools are configured, administered, designed, and reported on in order to support the diverse needs of Indeedians. You will collaborate with leaders and process owners across a wide breadth of GMs and functional domains on Jira, Atlassian, and Trello usage and configuration changes. You will support redesign and migration efforts to remove barriers, improve visibility and workflow across Indeed.

You will have a delivery focus ensuring value is delivered predictably, with high quality, and meeting the needs of users. You will ensure operational and administrative support processes are effective with an eye towards continuous improvement. You will be responsible for ensuring observability towards meeting KPIs, mentoring teams on creating projects and reporting within the systems, and visibility into system usage. You will partner with other groups to define and support integrations between Indeed systems and plug-ins.

Organize and manage the work of a cross-functional business technology solution delivery team, managing tasks, workload, and timelines for the full lifecycle from requirements definition, solution implementation, verification, system documentation and communication/training
Ensure the quality of your team's work, especially solution design and implementation of functional and non-functional requirements and compliance with IT, Data, Privacy, Security, Governance practices, and other regulatory requirements
Support growth and mentorship for your team's technical and non-technical skills
Collaborate with leaders and process owners across a wide breadth of GM and functional domains to establish a shared roadmap, communicated across Indeed, and align solution design and delivery to the overall vision and architectural direction
Understand stakeholder needs and values to drive Atlassian tool usage, configuration changes, and occasionally mediate between conflicting efforts
Plan and manage the work of the team using standard Agile methodologies, SDLC tools, reports and dashboards
Partner closely with the Technical Content Managers (TCMs) on Confluence administration and QA refreshes
Publish and maintain wikis that document policies, best practices, guidelines, and other related information for end users
Lead large architectural change efforts with partner teams and stakeholders such as redesign workspaces, system upgrades/integrations, AWS migrations, new plugin/feature launches, etc.
Set the foundation for being a trusted advisor by acting as a dependable collaborator, building trust and modeling positive behaviors with client teams and other individuals on Agile teams
Influence change across programs and functional areas by working across all levels of the organization to define and execute strategies for successful Atlassian Product implementation; get hands-on in enabling the incremental delivery of value
Lead and facilitate workshops/training sessions to educate leaders, teams, and administrators on Atlassian products (Jira, Confluence, Trello)

Who You Are

3+ years experience as a product manager, solution delivery lead, or related experience in the delivery business technology solutions
1+ years experience as a lead or manager for business technology solutions
Demonstrated familiarity with the Atlassian tools, platforms, technologies, use of and administration in a large complex enterprise organization, Atlassian Certifications a plus
Ability to plan and manage the work of a technology delivery team using standard Agile methodologies, SDLC tools, reports and dashboards
Strong communication and collaboration skills with broad stakeholder groups and within business unit
Ability to coach on career skills across functions, and to create growth opportunities for all functions in your team
Demonstrated ability to drive large and complex technology and organizational projects and work through ambiguity
Experience with popular Agile practices and frameworks (e.g., Lean, Kanban, Extreme Programming), Agile coaching experience is a plus
Ability to coordinate resources and handle internal conflicts/politics
Experience leading Jira redesign or migration to Atlassian Cloud a plus

Who we are

We are builders, we are integrators. We create and optimize solutions for a rapidly growing business on a global scale. We work with distributed infrastructure, petabytes of data, and billions of transactions with no limitations on your creativity.

Our Mission

As the world s number 1 job site , our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

( comScore Total Visits, September 2021)

Salary Range Disclaimer

The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.

Salary Range Transparency

US Remote 143,000 - 207,000 USD per year

Austin 143,000 - 207,000 USD per year

NYC Metro Area 178,000 - 258,000 USD per year

SF Bay Area 189,000 - 273,000 USD per year

Equal Opportunities and Accommodations Statement

Indeed is a proud equal opportunity employer. We are deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We are committed to creating an environment where all employees feel included and have a strong sense of belonging. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, family/marital status, refugee or immigration status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, veteran status, or any other non-merit based or legally protected grounds.

We encourage people from all backgrounds to apply and join us in our mission of helping people get jobs.Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-, or by email at at least one week in advance of your interview.

Fair Chance Hiring

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals and individuals with arrest or conviction records, a fair chance at employment. We also comply with state and local requirements such as the San Francisco Fair Chance Ordinance.

Our Policies and Benefits

View Indeed's Applicant Privacy and Accessibility Policies -

Learn about our global employee perks, programs and benefits -

Where legally permitted, Indeed requires all individuals attending or working out of Indeed offices or visiting Indeed clients to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. For positions that require some in-office work or in-person client meetings, exceptions to these in-office or in-person job requirements may be made at the discretion of the business through June 2022, at which point full vaccination will be required. Indeed will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.

Reference ID: 41716
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  • Job Reference: 677704022-2
  • Date Posted: 4 August 2022
  • Recruiter: Indeed
  • Location: New York
  • Salary: On Application
  • Sector: Transport & Logistics
  • Job Type: Permanent