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Resolution Specialist

Hinckley, Leicestershire
£20,000 to £23,000
Job Type
9 Sep 2022

Resolution Specialist



Are you a confident and enthusiastic Resolution Specialist looking for a new role?

Coulter Elite Resourcing are currently looking for a Resolution Specialist to work with one of our well-established clients based in Hinckley.

Principle Responsibilities for the Resolution Specialist:

  • To work within the Client Experience Team and be the first point of contact for any issues or concerns from members
  • To be the key person for receiving member complaints and retention opportunities
  • Respond to online reviews for the business
  • To ensure that all issues are acknowledged in line with the complaint's procedure
  • To escalate negative online reviews through the correct channels
  • To ensure all issues are investigated thoroughly via discussion with member and internal staff and dealt with in a timely manner
  • To understand all member databases and systems
  • Produce handovers for credit control when applicable
  • Maintain member profiles including additional sites, change employee information and undertake investigations when appropriate
  • To liaise with the business development manager regarding clarification of the members contracted service provision
  • To contact members to activate their accounts and book the initial appointments with the consultations
  • To internally investigate any complaints, issues, or concerns
  • To deal with complaints from start to finish

Person specification for the Resolution Specialist:

  • Have a can-do attitude
  • Resilient in dealing with member complaints and issues
  • A team player
  • Ability to work in a fast-paced environment
  • Thirst to learn
  • Ability to be able to communicate efficiently to the team
  • Strong time management
  • Great telephone manner and customer service
  • Have a dynamic and flexible approach
  • Ability to work under pressure
  • Experience in complaint handling and excellent customer service is favourable
  • Competent letter and email writing

This is a full-time permanent Resolution Specialist position, working Mon-Fri 09:00-17:00.

If this Resolution Specialist position sounds like you, then please forward your CV to Sophie Sansby at Coulter Elite Resourcing.

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  • Job Reference: 708008348-2
  • Date Posted: 9 September 2022
  • Recruiter: Coulter Elite Resourcing Ltd
    Coulter Elite Resourcing Ltd
  • Location: Hinckley, Leicestershire
  • Salary: £20,000 to £23,000
  • Sector: Sales & Marketing
  • Job Type: Permanent