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IT Support Technician

City, York
£20,000 to £30,000
Job Type
8 Sep 2022
Position title IT Technician Description My client, a law firm with offices in North and West Yorkshire is recruiting for a skilled and experienced IT Technician to be based from their offices in York. Responsibilities Providing first line technical support for staff and Directors in relation to IT problems, both hardware- and software-related, over the telephone or face-to-face, as appropriate. Taking responsibility for incidents to ensure they are resolved in a timely fashion and are managed appropriately, escalating where required. Providing technical support for telecoms issues, including smart phones and first line support for VOIP system issues. Providing first line support for photocopier and printer problems. Liaising with third party providers for server, photocopier/printer and telephone system support as necessary, to ensure timely resolution of technical problems. Assisting with administration of users, groups and security policies, and providing home visits for technical setup of remote workers as necessary. Providing administrative and technical support for the firm s digital dictation system. Providing first line support for the case management system, escalating where necessary. Working as part of a team to ensure all moves are successfully logged and audits are correct. Ensuring continuity of service by monitoring service and network performance, proactively dealing with network and server issues as they arise. Any other duties which from time to time are required by the firm. Qualifications Strong interpersonal skills, team player. Articulate, literate and numerate; able to articulate instructions or resolutions in appropriate language relative to the skill and experience of the user. Previous experience of working in IT Support, ideally in a legal services environment. Excellent knowledge of Windows 7-10, Windows Server 2012R2 and 2016, MS Office 2016 and Office 365. Experience of supporting printers and multifunctional devices, remote connections and mobile devices. Experience of RDS environments, and ideally Citrix environments. Proclaim experience an advantage. Understanding of IT security. Network experience including running of cables, configuring routers and switches. Ability to build and maintain PCs and laptops. Full driving licence and own vehicle. Willingness to work flexibly in line with business needs, including possible out of hours work and working across multiple sites Job Benefits In return, you can expect a competitive salary and benefits package and excellent working environment. What now? Applications are being considered with priority being given to candidates who are immediately available or on short notice period
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  • Job Reference: 707261960-2
  • Date Posted: 8 September 2022
  • Recruiter: GIA Consultancy Limited
    GIA Consultancy Limited
  • Location: City, York
  • Salary: £20,000 to £30,000
  • Bonus/Benefits: DOE + Benefits
  • Sector: I.T. & Communications
  • Job Type: Permanent