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IT Help Desk Professional

Des Moines, Iowa
Job Type
4 Aug 2022
Access Systems has been named one of Iowa's Top Workplaces for the seventh year in a row, and we are looking to add talented people our IT services team! Are you ready to join an innovative, fast-paced technology company? If so, look no further!

As an IT Help Desk Professional, you'll have the opportunity to work in our state-of-the-art network operations center with a team of IT technicians. We offer training, advancement opportunities, a great team and company culture, and a competitive salary based on experience, $50-65k.

  • Provide technical support to end-users to resolve various technical issues with their IT and Telephony technologies.
  • Resolve service problems and create sustainable relationships with customers.
  • Proactively monitor, maintain, and fix issues pertaining to servers, workstations, operating systems, network configurations, software applications, hardware, and vendors.
  • Complete documentation and time tracking within a centralized ticketing system.
  • Minimum of two years of related experience or equivalent education (Associates or bachelor's degree).
  • Familiarity with support and troubleshooting of various IT (Windows, Applications, Office 365) and Telephony (Avaya, VOIP, VLAN) environments.
  • Must have a strong commitment to customer service.
  • Harnessing the aptitude to learn in a fast-paced environment
  • Medical, Dental, Vision Insurance
  • Matching 401(k) Retirement Savings Plan
  • Paid Time Off and Holidays
  • Company-Paid Long-Term Disability Insurance
  • Initial and Continuous Training Opportunities for future growth
  • Career Advancement Opportunities
  • Company Events
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  • Job Reference: 677703704-2
  • Date Posted: 4 August 2022
  • Recruiter: Access Systems
  • Location: Des Moines, Iowa
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent