Apply for this job now

HR Business Partner - Operations

Job Type
9 Sep 2022

Role: HR Business Partner - Operations

Location: Oxfordshire, North London, Bedfordshire, Buckinghamshire, Northamptonshire, Cambridgeshire, Warwickshire, Essex,

Position: Permanent

Whether it's our guests staying in our hotels and dining in our restaurants, or our Team Members delivering the best experiences to them, people are at the heart of everything we do. As HR Business Partner Operations for the home counties and surrounding regions, you will be an integral part of ensuring that our people are supported and able to navigate their teams through these challenging times, allowing us to emerge stronger and fit for the future. You will lead the delivery of the People Plan within Premier Inn & Restaurants with particular focus on talent management, developing capability, D&I and enhancing our employee engagement to support the delivery of business objectives and strategic plans. You will also be the Operational People Lead for strategic people projects within the People Plan, collaborating with your HRBP peers and Centres of Excellence to help shape and deliver People Change activity.

A bit about the role

You will be responsible for delivering the People Plan and business goals through a collaborative relationship with your Operations Director.

By championing the benefits of employee engagement to leaders you will drive the continual improvement actions, aligned to insight, to deliver ongoing business improvement.

You will train and coach senior leaders to understand how to engage teams and individuals according to their varying needs, related to performance, potential, personal and business objectives.

Contributing to the development of the People strategy and supporting the translation of goals across Premier Inn and Restaurants.

In partnership with your Operational stakeholders you will support the management of the talent review process, ensuring that all Managers performance and potential is calibrated.

Drive actions arising from the talent review process to ensure the growth of talent pipelines. This will be achieved by training and coaching your stakeholders to help them deliver their divisional/regional talent agenda.

You will support your Operational Director to set quality management objectives, both business and personal, to ensure there are clear outputs are agreed and any skills/behaviour gaps or stretches are defined.

Supporting managers with challenging performance and capability conversations, coaching them to take appropriate and definitive action at pace.

You will have the ability to develop, review and analyse key HR metrics that feed into the overall delivery of the HR strategy.

You will be visible in the Operations to understand the People interventions you can introduce to improve business performance, and to influence the Centres of Excellence.

You will be able to operate in a strategic space using critical thinking to develop People solutions in conjunction with key stakeholders and the Centres of Excellence to deliver real business change.

Why we'd love you to apply

You will be an experienced HR Business Partner who has ideally worked within a customer facing organisation, but we are open to all backgrounds.

With your strong understanding of the wider industry you will support us to build a competitive advantage across Premier Inn & Restaurants.

Planning and organisation will be key within this role, you will need to coordinate, manage and engage with a large number of stakeholders on a variety of HR and business priorities, including leading projects.

As an experienced HR professional, we don't mind if you've gained that experience within a generalist role or a specialist talent & development role.

You will be able to build trusting relationships at pace, and not be afraid of having challenging conversations when needed.

You will thrive on variety and pace and be comfortable operating with ambiguity, being adept at moving between short term and long term priorities and adapting your style, thinking and influence accordingly.

We are open to all backgrounds and industry sectors; we will just need you to be able to evidence your ability to operate in a complex and ever-changing environment.

As we said earlier, people are at the core of our business. Making memorable experiences for guests takes skill, understanding and adaptability, all skills that our people bring. It's thanks to them that we're where we are, and we want that to continue. Bringing the right people into the business, and supporting their development is in the hands of the HR team. Getting it right means creating an environment where everyone can thrive, individuals, teams, our guests, and our brands.

In return, we will offer you

A market competitive base salary

Company Car - Job need so no cash allowance

A collaborative work culture that focuses on enabling your success and continuing your personal development

A genuine flexible working policy

Individual BUPA healthcare

Optional contributory pension matched up to 10%

Up to 25% discount off our brands

Perks at work

We're 1,200 hotels and restaurants in the UK, Germany and the UAE, but we're more than that. We're the 35,000 people supporting our brands every day. The ones sourcing the nation's favourite breakfast, plating up family favourites, and the great night's sleep guaranteed people. We're also always preparing for new openings, looking ahead and revamping our online presence. We do it for our guests, and it's the details that keep them returning time and time again. We could be at the end of their road, their trusty choice for business trips, or we could be the place they associate with big celebrations up and down the country. We're a constant in a changing world, and we'd love you to join us. Bring your energy, ideas and sense of fun, we're waiting and so are our brands.

Apply for this job now


  • Job Reference: 708036064-2
  • Date Posted: 9 September 2022
  • Recruiter: Whitbread
  • Location: Bedfordshire
  • Salary: On Application
  • Sector: HR / Recruitment
  • Job Type: Permanent