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Help Desk Specialist

Hartford, Connecticut
Job Type
30 Jul 2022
Job Description
We have an exciting opportunity for a Help Desk Specialist with our industry-leading client in Hartford.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Help Desk Specialist:
  • Troubleshoot and resolve reported issues
  • Understand established SLAs and work to meet or exceed those standards
  • Develop and maintain partnerships across the organization
  • Maintain clear and concise business communications
  • Influence management, peers, and customers
Requirements of the Help Desk Specialist:
  • At least 2 years of help desk support experience required
  • Experience with Windows 10, MS Office 365, Remedy ticketing system, iPhone and Android support, general hardware/software issues
Job ID: 369252
About Eliassen Group:

Eliassen Group provides strategic consulting and talent solutions to drive our clients' innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
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  • Job Reference: 671927643-2
  • Date Posted: 30 July 2022
  • Recruiter: Eliassen Group
  • Location: Hartford, Connecticut
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent