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Customer Service and Operations Advisor

Wokingham, Berkshire
£30,000 to £35,000
Job Type
8 Sep 2022
Hours: Monday to Friday 9-5:30pm. Holiday Allowance: 20 days plus bank holidays QTD Ltd are the UK's exterior and interior design and supply timber specialists. Due to the surge in demand within the timber and construction industry we are looking to form a customer service department. This role will be customer service and operations support, your objective is to ensure that we deliver a great customer experience. In addition to processing orders and attending to all customer-service related queries and issues in Customer Service and Operations, you will be proactive when dealing with more complex cases. Responsibilities: Manage customer orders, organise processing queues and arrange additional services. Liaising with customers after an order has been placed, arranging deliveries, and providing delivery/shipping updates. Liaising with the workshop and office staff regarding customer orders. Maintain and develop customer relationships. Resolve issues and deal with customer complaints. Adding customer details onto our sales operations system accurately with all relevant information in a timely manner. Person Specification: Must have a minimum of 5 years previous experience in a similar role. It is important you are dedicated to delivering a great customer experience. Attention to detail is a must, along with great listening skills and a can-do attitude. You will have excellent organisation, communication, planning, time management and prioritisation skills. You will use a range of IT tools and platforms for daily operations which require a high level of accuracy
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  • Job Reference: 707265147-2
  • Date Posted: 8 September 2022
  • Recruiter: QTD Ltd
    QTD Ltd
  • Location: Wokingham, Berkshire
  • Salary: £30,000 to £35,000
  • Sector: Construction
  • Job Type: Permanent