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Customer Service Advisor

West Bridgford, Nottinghamshire
£18,000 to £22,000
Job Type
8 Sep 2022
Are you Customer focused and like to deliver a 5 Star service? Would you like to work in a role where your customer s needs come first? Is a true team culture important to you? Monday Friday 8.30am 17.00pm Salary depending on experience Customer Service Advisor Due to continued growth and success, they have created a role for a highly motivated service driven individual to join their Customer Service team. You will be responsible for handling enquires over the phone, on email, from web enquiries and through online chats. This role will suit an experienced waste professional. If you have experience in the waste industry that would be an advantage but not essential. Key Responsibilities To provide an 'Unforgettable' service to our incoming enquiries via, email, live chat and on the telephone Convert incoming enquiries into long lasting customers Use your industry knowledge and experience to answer queries, deal with incoming sales enquiries and provide the customer with a solution to meet their needs Manage, analyse, organise, and update relevant customer account records Administrative tasks to ensure the effectiveness of the operational system from start to finish Requirements A good level of waste management awareness and experience Accurate and efficient administrative skills Empathetic communicator, able to see things from the other person's point of view but also a strong ability to positively influence others A team player who wants to develop and contribute to the success of our business Excellent IT skills Excellent literacy skills - accurate spelling and grammar Good numeracy skills - be able to calculate payments, add, subtract and apply basic percentages Able to bring new ideas and support our continuous improvement program Knowledge of waste management and a broad environmental awareness will be a distinct advantage To apply for this role or any other Customer Service roles please get in touch Major Recruitment act as an Employment Agency for permanent roles and an Employment Business for temporary opportunities
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  • Job Reference: 707250067-2
  • Date Posted: 8 September 2022
  • Recruiter: Major Recruitment East Midlands Commercial
    Major Recruitment East Midlands Commercial
  • Location: West Bridgford, Nottinghamshire
  • Salary: £18,000 to £22,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent