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Customer Service Advisor

Bury St. Edmunds, Suffolk
Job Type
9 Sep 2022

Here at Dellonda, we are seeking to recruit an additional Customer Service Advisor to join our small, dedicated team based in Bury St Edmunds, Suffolk. You will join us on a full time, permanent basis, andin return, you will receive a competitive salary plus benefits.

The Company

Dellonda is a fast growing business with significant backing, specialising in bringing new and exciting home, garden and leisure products to the online marketplace.

About the role:

Our Customer Service Advisors are responsible for handling all incoming customer telephone calls, selling platform queries (Amazon & eBay), general enquiries, and order processing.

Both full-time (Sunday to Thursday) and part-time hours (with one working day a Sunday) will be considered.

What we're looking for in our Customer Service Advisor:

  • Experience in a call centre or office-based environment
  • The desire to provide first-class customer service to our wide customer base
  • Excellent communication skills
  • The ability to work under pressure
  • Prior experience of in-house computer systems and Microsoft Office applications
  • The ability to work as part of a team but also on your own initiative

Benefits our Customer Service Advisor will receive:

  • Comprehensive training on our telephone and computer systems and business processes
  • 22 days holiday rising to 25 days after qualifying period (pro-rata for part-time hours), plus Public Holidays
  • Pension scheme
  • Life assurance scheme
  • Health cash plan
  • Staff discount on Dellonda and Sealey products
  • Free on-site parking

If you are interested in becoming a Customer Service Advisor and you feel your skill sets match the above criteria then click 'apply' now, we'd love to hear from you!

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  • Job Reference: 708035200-2
  • Date Posted: 9 September 2022
  • Recruiter: Dellonda
  • Location: Bury St. Edmunds, Suffolk
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent