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Customer Experience Executuive

Bramhall, Cheshire
Job Type
8 Sep 2022
Customer Experience Executive At least 1 years experience in a customer service (ideally inbound telephone based) environment, with outstanding communication and organisational skills, who possess an empathetic and caring attitude Role purpose and characteristics A truly exceptional customer focused attitude, always working in adherence to the companies guarantee The first point of contact to deal with any incoming phone enquiries in a knowledgeable, courteous, professional, empathetic, and efficient manner Ensure that every decision you make puts our employees and customers at the centre of your thought process Working as part of a team of five, support colleagues with various projects and administrative tasks and be prepared to take on additional responsibilities in our rapidly expanding organisation Main Areas of Responsibility Customer Care A genuinely proactive approach to delivering outstanding customer care by dealing with any enquiries in a knowledgeable, courteous, professional, and empathetic and efficient manner Proactive approach to answering up to 100 inbound calls per day from our existing customers, employees, and subcontractors, answering any queries they raise regarding their payments and engagement with us Enthusiastic, with an ability to quickly build a warm relationship with our existing customers, employees and subcontractors by telephone and email Dealing with our support email box for inbound customer, employee, and subcontractor queries, ensuring responses are professional, same day and where appropriate a phone call is made instead Compliance Making weekly outbound calls to employee s and subcontractors to ensure adherence with our FCSA accreditation Ensure that compliance with current legislation and regulatory requirements are consistently met (e.g. HMRC, FCSA) Deadlines Origin of workloads will be from external customers (Recruitment Agencies), employees and subcontractors, by inbound phone call or email so the ability to work under pressure is a key requirement Ensure all queries are dealt with in line with the companies guarantee and responsibility is taken if deadlines are not met Customer (Agency) Relationships Build rapport with our customers whilst liaising regarding employee assignments, timesheets, missing payments, and any other queries that may arise from our employees and subcontractors Any issues or problems are brought to the attention of your line manager as soon as they arise for quick and effective resolution Other Any documentation is electronically filed away with supporting evidence daily Our cloud-based software is updated after each call with specific notes regarding the outcome Learn and keep up to date with industry specific legislation, which will greatly assist with the execution of the role A truly exceptional customer focused attitude and commitment to getting the job done before the end of each day Why? Employee-owned company Minimum 34 days holiday (rising with service) including birthday off Monthly team get togethers Company incentive targets Annual incentive trips (previously Las Vegas, Barcelona, New York and more) Brand New office with games room, bar, and flexible working space Fresh fruit daily Employee Healthcare membership
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  • Job Reference: 707253040-2
  • Date Posted: 8 September 2022
  • Recruiter: The Talent Crowd
    The Talent Crowd
  • Location: Bramhall, Cheshire
  • Salary: £22,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent