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Contract Support

Location
Hull, Yorkshire
Salary
£24,000
Job Type
Permanent
Posted
30 Aug 2022
Contract Support

Hull

£24,000

Part time - potential to go to full time

Our client is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team.

The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints.

RESPONSIBILITIES

Providing support to the client and answer calls and emails in a professional and timely manner

Determine the nature, priority of faults based on information provided by the client

Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders

Managing the supply chain and drive them to attend within required SLA's

Driving the engineering team to attend to all callouts within required SLA's

To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this

Raise and assign work orders to relevant resources

Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations

Promote and maintain CBRE culture throughout teams

Monitoring calls received from the customer through to call completion and updating records

Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's.

Ensure QHSE documentation is maintained and readily available using company systems

Manage system as a key user on site including PPM records, reactives and reporting

Promote and maintain company culture throughout the team

Maintain people records such as new starters, leavers, general staff changes, contact details, etc

Effective communication with all levels of internal teams and external customers

Familiar with daily operations and the specific scope of the contract

Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager

PERSON SPECIFICATION

Education

Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification.

Education to A-Level/HNC standard would be beneficial

Training

Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc.

Experience of using Dynamics, Concept, Maximo.

Experience

Experience of a similar customer facing role in a medium-sized business.

Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.

If this role is of interest please apply online with your CV or call the office on (phone number removed) and ask for Logan
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Details

  • Job Reference: 697886159-2
  • Date Posted: 30 August 2022
  • Recruiter: HVAC Recruitment
    HVAC Recruitment
  • Location: Hull, Yorkshire
  • Salary: £24,000
  • Sector: Engineering
  • Job Type: Permanent